FAQ

Frequently asked questions

What is offered?

We offer hair-care products including shampoos, conditioners, stylers, oils, moisturizers, masks, scalp treatments, and bundles.

Is shipping free?

Free-shipping eligibility is shown at checkout and is not assumed for every order.

How long does delivery take?

Preparation is usually 1–2 business days, followed by an estimated 4–6 business days in transit; carrier timing is not guaranteed.

Can I return or exchange an item because I changed my mind or selected the wrong product?

Yes. Ask within 30 calendar days after delivery. Returned merchandise must be new, and a non-defective item must be new, unused, in original condition, and complete with packaging, labels, and accessories. Returns are mailed using the free prepaid label included in the package, no restocking fee applies, and exchanges depend on inventory.

What if an order is damaged, defective, incomplete, or incorrect?

Both defective and non-defective returns are accepted. Provide the order number, checkout email, explanation, and photos or video when relevant.

When is an approved refund processed?

We process and initiate it to the original payment method within 10 days after approval; bank posting may take longer.

Which payments are supported?

Checkout shows the payment methods that are actually eligible for the customer and order. Footer card marks identify commonly supported card networks but are not a promise that every network will be available for every checkout.